At Hello Spark, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our AI services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email, phone number, address)

• Company name and business information

• Communication preferences

• Information provided during consultations or service inquiries

Business Information

For our AI services, we may collect:

• Business processes and workflows

• Customer interaction data (with your permission)

• Industry-specific information relevant to your use case

• Performance metrics and usage analytics

Website Usage Information

We automatically collect certain information when you visit our website:

• IP address and browser information

• Pages visited and time spent on our site

• Referring websites and search terms

• Device and operating system information

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings

• Analyze website traffic and usage patterns

• Improve our website functionality

• Provide personalized content and recommendations

2. How We Use Your Information

To Provide Services

• Deliver and customize our AI solutions for your business

• Communicate with you about our services

• Provide customer support and technical assistance

• Process payments and manage accounts

To Improve Our Services

• Analyze usage patterns to enhance our AI systems

• Conduct research and development

• Test and improve website functionality

• Develop new features and services

To Communicate

• Send service-related notifications

• Respond to inquiries and support requests

• Provide updates about our services (with your consent)

• Send marketing communications (with your consent)

Legal and Safety Purposes

• Comply with legal obligations

• Protect our rights and property

• Prevent fraud and abuse

• Ensure security of our systems

3. How We Share Your Information

We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties.

Service Providers

We may share information with trusted service providers who help us operate our business, such as:

• Web hosting and cloud storage providers

• Payment processors

• Analytics and marketing platforms

• Customer support tools

These providers are contractually required to protect your information and use it only for the specific services they provide to us.

Business Transfers

If Hello Spark is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect our rights and safety.

4. AI Training and Data Usage

Custom AI Training

When we develop AI solutions for your business:

• We use your provided data solely for training your specific AI system

• Your training data is not shared with other clients

• We maintain strict data isolation between client implementations

• You retain ownership of your business data and processes

Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest

• Access controls and authentication

• Regular security audits and monitoring

• Secure data storage and backup procedures

5. Data Retention

Personal Information

We retain personal information for as long as necessary to provide our services and comply with legal obligations.

Business and Training Data

• Active service data is retained for the duration of our service agreement

• Backup data may be retained for up to [TIME PERIOD] after service termination

• Data is securely deleted upon your request or contract termination

Website Data

Website usage data is typically retained for [TIME PERIOD] for analytics purposes.

6. Your Rights and Choices

Access and Control

You have the right to:

• Access the personal information we have about you

• Request corrections to inaccurate information

• Request deletion of your personal information

• Object to certain processing activities

• Request data portability

Communication Preferences

You can:

• Opt out of marketing communications at any time

• Update your communication preferences

• Unsubscribe from our mailing list

Cookie Controls

You can control cookies through your browser settings, though this may affect website functionality.

7. International Data Transfers

If you are located outside [YOUR COUNTRY], please note that we may transfer your information to and process it in [YOUR COUNTRY]. We ensure appropriate safeguards are in place for such transfers.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information we collect and how we use it

• Right to request deletion of personal information

• Right to opt out of the sale of personal information (we do not sell personal information)

• Right to non-discrimination for exercising your privacy rights

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website

• Sending email notifications to registered users

• Updating the effective date at the top of this policy

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

Hello Spark
Email: hello@hellospark.ai
Address: Saratoga Springs, UT 84045
Phone: (385) 313-2683