In-home therapy We helped Integrated Clinix answer every billing call with an AI voice agent that takes the details and screens out spam.
Billing questions all came into one main line, and there were never enough staff to answer every call, so questions collected in voicemail and callbacks started with no context. We built a voice agent that picks up every time, asks the intake questions, records the details, and screens out the spam that made up a large share of the volume.
Replacing a voicemail box rather than adding a phone tree
A phone tree was never an option here, because the callers are patients with billing questions rather than people who know which extension they need. The agent has a conversation instead. It answers, asks what the call is about, and writes down whatever decides who should ring back and what they need to know first.
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