A consistent process for customer reviews
Set up review requests, monitor feedback, and manage responses. Hello Spark connects the review process with your website and customer follow-up workflow.
Connect requests to completed work
We help define when to ask for feedback, which channel to use, and who owns the follow-up. The workflow should reflect a real customer interaction and use the review destination your business already maintains. We scope any connection to your customer records or website before building it.
Give feedback an owner
Monitoring is useful when someone is responsible for the response. We help organize incoming feedback and response responsibilities so the team can address questions and identify recurring concerns. The business reviews sensitive or customer-specific responses before they are published.
Make reviews useful on the website
Where appropriate, we can connect a review display to the website so prospective customers can see feedback in context. We agree on the source, attribution, update process, and permissions. Review management is scoped separately from custom software, websites, and search services.
